Please read the following privacy policy to understand how we use and protect the information you provide.

Registered in England and Wales, Company Registration Number: 09496123
Registered office: Suite 3, 2nd Floor, Didsbury House, 748 – 754 Wilmslow Road, Manchester, M20 2DW
Data Protection Number: ZA130896
Financial Conduct Authority Reference Number: 763879

Our organisation is committed to protecting the privacy of your personal information. It is registered with the Information Commissioners Office (ICO) to make our data handling practices transparent and comply with the General Data Protection Regulations (GDPR) effective May 2018.

Ruby Holdings Limited T/A Debt Support Direct may choose to amend the content of this policy on occasion, which will be posted on this website. Please visit this policy regularly to ensure you understand what we do with your information.

By registering on this site, you consent to the collection, use and transfer of your information under the terms of this policy.


Unless you state otherwise, Ruby Holdings Limited and Insolvency Practitioner firms may contact you via telephone, email, post, SMS, automated messages, fax, and WhatsApp.


If you contact us by email at: contact @debtsupportdirect

If you contact us via email, web chat, WhatsApp or post, this information may be held securely by ourselves for training, quality, and regulatory purposes.


We will always keep your personal information safe and secure. So that you are informed, this privacy notice tells you why Ruby Holdings Limited T/A Debt Support Direct collects and uses your personal information. It applies to information we obtain from:

Ruby Holdings Limited T/A Debt Support Direct is the data holder, or controller, of any personal information provided to our website.

Our sites collect personally identifiable information from users at several points on our website. Our sites collect demographic information about you (such as name and address) and answers to specific questions asked by our sites, their clients, or sponsors. This data will be used to process and submit your questions to our partners. Ruby Holdings may also use it to contact you by email, SMS, post, telephone, WhatsApp, or other appropriate means, with communications about other products or services that may be able to help you.

Your personal information will be shared with the following company:

We may also send you offers by email, SMS, or WhatsApp from the following company:


We may also send you offers or services by email, SMS or WhatsApp about the following:


Our legal basis for processing your personal information for the purposes described above will typically be one of the following:

You have consented to us using your personal information for this purpose (for example, when you make an application online with us, you agree to receive marketing emails, SMS or WhatsApp from us. You can withdraw your consent anytime by email, post or phone call if you like.

Legitimate interests
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business. Sometimes, we may process your personal information when it is in the legitimate interests of another company. Legal obligations

We must use your personal information for us or regulators to comply with a legal obligation.


In line with this privacy notice, we will keep your personal data only for as long as required to achieve the purposes for which it was collected.

The following criteria are what determine the period for which we will keep your personal data:

Cookies are tiny amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make logging on to and using the site easier during future visits.

They also allow us to monitor website traffic and personalise the site’s content for you. You may set up the browser on your computer to reject cookies, although, in that case, you may not be able to use certain features on our website. Please let us know if you wish to refrain from receiving cookies in the future.


Compliance Manager
Debt Support Direct
Ruby Holdings Limited
Suite 3, 2nd Floor
Didsbury House
748 – 754 Wilmslow Road
M20 2DW

Email: contact @debtsupportdirect

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

From May 2018, you will have the following rights:

We keep our privacy notice under regular review. Any future updates to this privacy notice will be found on this page.

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