Privacy

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Our organisation is committed to protecting the privacy or your personal information and is registered with the Information Commissioners Office (ICO), to make transparent our data handling practices and complies with the General Data Protection Regulations (GDPR) effective from May 2018.

Ruby Holdings Limited T/A Debt Support Direct may choose to amend the content of this policy on occasion which will be posted on this website. Please visit this policy on a regular basis to make sure you understand what we do with your information.

By registering on this site, you consent to the collection, use and transfer of your information under the terms of this policy.

HOW WE MAY CONTACT YOU

Unless you state otherwise Ruby Holdings Limited T/A Debt Support Direct (including Insolvency Practitioners) may contact you via telephone, email, post, SMS, automated messages, fax, and WhatsApp.

HOW YOU CONTACT US 

If you contact us by telephone using the specified numbers on our website or advertising/marketing correspondence, your call may be recorded for training, quality, and regulatory purposes.

If you contact us via email, web chat, WhatsApp or post this information may be held securely by ourselves for training, quality, and regulatory purposes.

HOW WE USE YOUR INFORMATION 

We will always keep your personal information safe and secure. So that you are informed this privacy notice tells you why Ruby Holdings Limited T/A Debt Support Direct collects and uses your personal information. It applies to information we obtain from:

  • Visitors to our website.
  • Customers who use our services, e.g., make an enquiry.

Ruby Holdings Limited T/A Debt Support Direct is the data holder, or controller, of any personal information provided to our website.

If you’ve any questions about how we use your personal information and protect your privacy you can contact us on 0161 549 9848.

COOKIES 

Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits.

They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up the browser on your computer to reject cookies although, in that case, you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

The Compliance Manager

Debt Support Direct

Ruby Holdings Limited

103 Bradley House

Radcliffe Moor Road

Bolton

Lancashire

BL2 6RT

From May 2018 you will have the following rights:

  1. Right to access: the right to request copies of your personal information from us.
  2. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete.
  3. Right to erase: the right to request that we delete or remove your personal information from our systems.
  4. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it.
  5. Right to data portability: the right to request that we move, copy, or transfer your personal information.
  6. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.

We keep our privacy notice under regular review. Any future updates to this privacy notice will be found on this page.

©All rights reserved.

Free and impartial money advice is available from the Money Helper, an organisation set up by the Goverment for people in debt.