The terms and conditions of use set out below apply to the website owned, operated, and controlled by Ruby Holdings Limited (“Ruby Holdings”) at www.debtsupportstg.wpengine.com (the “Website”). The Website is intended for use by residents of the United Kingdom of Great Britain and Northern Ireland only. By using the Website, users are deemed to have full knowledge of the following terms and conditions and to accept them.


All information accessible on this Website is protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use or use by others within their organisations.

Users may supply a copy of any such extract to any third party provided that:

  • The extract is for their personal use.
  • The extract is not supplied as part of or incorporated in another work, website, or publication.
  • The extract is not supplied either directly or indirectly in return for commercial gain and
  • The third party is made aware that the source of the copy is this website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or electronic medium without Ruby Holdings’ express written consent.


Ruby Holdings Limited will use its reasonable endeavours to provide users with prompt and continuing service. However, Ruby Holdings does not warrant that its service will continue uninterrupted or without delay or that it will remain unchanged. Ruby Holdings Limited reserves the right to bring the Website down as necessary for maintenance. Whilst Ruby Holdings will use its reasonable endeavours to ensure that the information on the Website is correct and reliable, no warranty, either expressed or implied, is given as to the accuracy or completeness of that information.

The Website is intended to provide users with general information relating to Ruby Holdings Limited, its various products and services and other financial information that may be relevant or interesting to users. The Website is not intended to provide exhaustive details regarding any issues or matters referred to. 

Before deciding or taking any action that may affect users’ finances or business, users are urged to take independent advice from suitably qualified advisors.


The Website may sometimes contain hypertext links to several websites owned, operated, and controlled by third parties. Ruby Holdings has no control over or proprietary interest in any of these websites and, as such, makes no warranties regarding the quality, security, accuracy, or any other aspect of such sites and excludes all liability arising from the use of the same.


The protection of users’ data takes top priority for Ruby Holdings, and Ruby Holdings does not collect any personal data through its website without users’ consent. Users alone decide whether to provide Ruby Holdings with such data or not.

Where users of the Website can communicate to Ruby Holdings Limited personal information via the Website, Ruby Holdings Limited shall always process and utilise such personal information provided by the Data Protection Act 1998. Only authorised employees, under appropriate confidentiality obligations, will have access to users’ personal information. If users who have provided Ruby Holdings with personal information would like to alter their details or check their accuracy, please email us at contact@debtsupportdirect.co.uk 

Upon access to the Website, information is occasionally collected automatically (i.e., not through registration), whereby this information cannot be assigned to a specific person (e.g., Internet browser and operating system used; domain name of the website from where users arrived; the number of visits, average dwell time, pages called up). Ruby Holdings uses this information to determine the website’s activity and improve its content.

When users visit the Website, information may be saved on users’ computers as a “cookie”, which is then automatically recognised on the next visit to the Website. Users who do not want Ruby Holdings to recognise their computers should set their Internet Browsers so that they delete cookies from the computer’s hard disk, block all cookies or warn users before saving a cookie.


Whilst every effort is made to ensure that any enquiries submitted are dealt with promptly, Ruby Holdings cannot guarantee that queries will always be dealt with within the timescale users may require.

Ruby Holdings cannot always guarantee complete confidentiality and would therefore recommend that users do not transmit or include sensitive information, which could be classed as a trade secret, via the Internet.


Ruby Holdings Limited shall not be liable for any third-party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control.

Ruby Holdings Limited does not accept any liability for any acts or omissions resulting from users’ decisions or opinions formed based on the use of the Website.

Ruby Holdings Limited may, at any time, change, modify, add to or remove part or all of these terms and conditions. Users should check these terms and conditions periodically to see if they have changed. Continued use of this Website following any change in the terms and conditions will constitute the user’s acceptance of those changes.

Ruby Holdings Limited makes every effort to ensure that the information and data on the Website are correct. Ruby Holdings, however, accepts no liability and does not guarantee that the information and data provided are up-to-date, correct and complete. This also applies to all other websites referred to using a hyperlink from time to time. Ruby Holdings is not responsible for the contents of such websites reached using such a link and reserves the right to modify or supplement the information or data provided without prior notice.


These Terms and Conditions are governed by and shall be construed by English law. Disputes in connection with the Website shall be subject to the authority of English Courts.


We hope that users will find our website informative and easy to use. We should be grateful to receive any comments or queries that users have concerning the Website or suggestions for improving it. Please e-mail us at contact@debtsupportdirect.co.uk 

Please read Ruby Holding’s Limited Privacy Policy for more information regarding our general business and website usage terms and conditions.

To learn more about managing debt and receiving free, impartial debt advice, visit Money Helper or read about options for paying off your debt